Restaurant POS Richmond

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60, 000 employee associates. To learn more, visit www.delawarenorth.com.

Job Title: Supervisor – Restaurant/Club

Job Code(s): 3360

Job Family: Food & Beverage

FLSA Status: Non-Exempt

Unit Specific

Unit Name: Richmond International Airport

Reports to (title): Department Manager

Union/Non-Union: Non-Union

Position Summary

Assists management with the efficient operation of the restaurant/club, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

• Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner
• Trains new and existing associates, under the direction of management
• Handles disciplinary matters and ensures quality employee performance
• Enforces and adheres to all unit and company alcohol service policies and procedures.
• Ensures quality, accuracy, and timely delivery of food and beverage orders
• Assists associates with service and/or billing issues
• Verifies proper set-up, service, and cleaning of assigned area throughout shift/event
• Visits with guests to ensure satisfaction; promptly communicates any opportunities to management
• Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management.
• Performs opening and closing procedures
• Ensures that all equipment is set up properly and operating efficiently and accurately.
• Verifies all paperwork is complete and turned in at conclusion of shift/event
• Ensures all workstations, storerooms, bar, host stand, decks and dinning areas remain clean, sanitized, safe and sufficiently stocked.
• Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations
• Completes daily point-of-sale reports as requested by management
• Adheres to and enforces inventory and labor control measures; performs inventory counts as requested
• Performs other duties as assigned