ShopKeep POS Zone
BO Analytics Troubleshooting
Often, discrepancies occur when transactions stop syncing. This usually indicates a problem with the iPad’s internet connection.
Click here if ShopKeep successfully syncs with BackOffice.
3 Wait 10 minutes and check the Request Queue again.
4 If the Request Queue has decreased, keep waiting until it reaches 0.
5 Check the Analytics Dashboard, it should be up to date.
Click here if ShopKeep CANNOT sync with BackOffice.
There is likely still an issue with the internet connection. After each bullet, return to step 2 and tap Force Get Updates.
- Try to load a website or perform another function that requires internet.
- If loading a website fails, have someone familiar with your network setup try rebooting the modem / router.
